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How We Handle Your Account and Data

Your use of Jilibaji — including your account, deposits via bKash, Nagad, or Rocket, and all activity on the platform — is governed by these terms.

Account TermsPrivacy and DataPayment ConditionsEligibility by Region
Jilibaji How We Handle Your Account and Data
DATA AND ACCOUNT SECURITY

How We Protect Your Information

Jilibaji holds your account data — including your registered wallet details for bKash, Nagad, and Rocket — under standard encryption. We do not sell or share your personal information with third parties outside what is required to process payments or comply with applicable law. You can request a summary of what we hold on your account by contacting support.

Data Retention

We keep your account records for as long as your account is active and for the period required under applicable law after closure. You can request deletion once your account is closed and all balances are settled.

Cookies

The platform uses session cookies for login and functional cookies to remember your payment method preference. No tracking cookies are placed without your consent on first visit.

Account Security

Each login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact support to freeze the account.

Data Requests

To request a copy of your data, update registered details, or ask about retention periods, contact support via the Help Centre in your account settings. We respond within the timeframe required by applicable policy.

CONTACT AND QUERIES

Reach Us About Any Legal or Account Matter

If you have a question about these terms, your account data, or a transaction made through bKash, Nagad, or Rocket, our support team handles policy queries directly. Provide your registered account number and the relevant transaction date so we can pull the right record quickly.

Team online

Live Chat

Available inside the platform once you are logged in. Use this for account-specific queries — fastest path to a resolution on payment or eligibility questions.

Email Support

Send policy and data queries to our support address listed in your account settings. Include your registered wallet number for faster matching.

Account Help Centre

The Help section in your account covers common legal questions, withdrawal verification steps, and how to request a data summary or account closure.

Questions About Terms, Data, and Accounts

These are the questions we get most often about how our terms and data practices work. If your question is not here, the Help Centre inside your account has more detail.

Availability depends on your local law and whether your region is currently supported. You are responsible for confirming that using the platform is lawful where you are located before opening an account.

We hold your registration details, your verified wallet numbers for bKash, Nagad, or Rocket, transaction history, and login records. Contact support through the Help Centre to request a full data summary.

Yes. Once your account is closed and any remaining balance is settled, you can submit a deletion request through support. We action it within the timeframe set out in our data retention policy.

Raise the dispute with support within 48 hours of the transaction. Provide the transaction reference and your registered wallet number. We match this against our payment logs and respond with findings.

Account closure is done through the settings section once you are logged in. All pending withdrawals must clear before closure is finalised. Contact support if you need help with the process.

We post a notice inside the platform when material changes are made. Continuing to use your account after that notice counts as acceptance. Check the terms page after any notification to see what changed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.