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Terms and Conditions That Apply to Your Account

Using Jilibaji means you agree to the terms set out on this page — they cover how your account works, how deposits and withdrawals are handled through bKash, Nagad, and Rocket, and what we expect from both sides.

Account eligibilityWallet and payment termsDeposit and withdrawal rulesUser conduct policyGoverning terms
Jilibaji Terms and Conditions That Apply to Your Account
YOUR ACCOUNT RIGHTS

How We Handle Your Account and Data

Your account data — registration details, payment history, and session records — is held securely and used only to operate your account and meet our obligations under applicable law. We do not sell personal data to third parties. You can request a summary of the data we hold on your account by contacting support with your account ID; we aim to respond to such requests within a reasonable timeframe as required by applicable rules in your region.

Data Retention

We retain account and transaction records for the period required by applicable regulation; you may request access to your own records at any time through support.

Account Security

Your account is protected by password and OTP verification on login; never share your PIN or OTP with anyone, including support staff.

Cookie Use

We use cookies to keep your session active and remember your wallet preferences; you can manage cookie settings in your browser at any time.

Requesting Changes

To update your registered details or close your account, submit a request through live chat or email with your account ID and the change required.

CONTACT CHANNELS

How to Reach Us About These Terms

If you have a question about how a specific term applies to your account — a wallet dispute, an eligibility question, or a request to close your account — reach out through any of the channels below. Our support team handles terms-related queries alongside general account help, so lead with your account ID and the specific clause you're asking about to get a faster response.

Live Chat Start a chat from the account dashboard for real-time help with terms queries and wallet disputes.
Email Support Send detailed terms or eligibility questions to our support email; we respond to account-specific cases in writing.
Help Centre The Help Centre covers common terms questions, withdrawal conditions, and account closure steps in one place.

Common Questions About These Terms

These are the questions we see most often when someone reads through the terms for the first time. If your question isn't here, live chat is the fastest way to get a direct answer tied to your specific account.

Yes, if you open an account and your region supports access under local law. Eligibility depends on your local regulations; check whether using this platform is permitted where you are before registering.

We update terms by publishing the revised version on this page with a new effective date. Continued use of your account after that date constitutes acceptance. We aim to notify you of material changes through your registered contact.

Funds already credited to your account wallet remain subject to the withdrawal conditions in these terms. If suspension is due to a terms breach, withdrawal eligibility is reviewed on a case-by-case basis by our support team.

No. These terms permit one account per person. Opening duplicate accounts breaches our terms and may result in all associated accounts being suspended and balances reviewed under our fraud policy.

Contact support via live chat or email with your account ID and a data-access request. We process requests in line with applicable data rules for your region and respond within a reasonable timeframe.

Submit a closure request through live chat or email. Withdraw any remaining wallet balance first via Rocket, bKash, or Nagad; then confirm closure with support. We will deactivate the account once the process is complete.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.